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Calls · Object

The CallRetryConfigOverride object

Retry settings for this call only, over the assistant's call_retry_config (or the campaign's, when the call names a campaign). Precedence, lowest to highest: assistant, campaign, this object, then the top-level timezone and call_twice_in_a_row fields. Use it for a public holiday or a one-off batch instead of pausing a campaign.

Fields

  • max_retry_attemptsintegeroptional

    Maximum number of call attempts for this call, first call included (1 = a single call, no retry), in place of the assistant's or campaign's max_retry_attempts. Still capped by the organization's plan: 5 on Starter, 8 on Business. Omitted: the assistant's or campaign's value.

    > 0

  • excluded_datesarray of string (date)optional

    Calendar dates on which this call must not be placed, such as public holidays, as 'YYYY-MM-DD' (e.g. ['2026-12-25']). Added to the assistant's or campaign's own excluded_dates, never replacing them. Read in the call's timezone (the timezone field, else the assistant's, else the callee's from their number). A first dial or retry that would land on one of these dates waits for the next open window after it. Up to 366 dates.

    at most 366 items